I'm an Admin I'm an Agent Other

Admin

Cloud Administration

Provisioning and management including day-to-day operations, configuration changes, monitoring and auditing of all communications services.

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Account Management

User account management allowing for the creation and deletion of users, change of permissions, etc.

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Realtime Monitor

Supervisor interface for listening to calls, whisper to agents, or barge-in as necessary.

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Agent

Omnichannel Workspace

Unified experience for handling chat, email, voice, video, sms and fax. This includes the intra-organizational messenger and agent dashboards.

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Dynamic Forms

Agent Scripting, Ticketing, and other custom applications powered by a dynamic rules-based forms and workflows.

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Help & Documentation

Documentation and guides for all aspects, from user guides to networking and configuration documents.

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Other

Georgia Voicemail

Unified Communications services for State of Georgia agencies.

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